FAQ
  • How can I send a fax?

 

Users can send and receive faxes immediately after logging into this service by entering the required information on the settings screen.

  • Are there any maintenance that causes service suspension?

 

It occurs irregularly. In case of maintenance with service suspension, we will contact the registered e-mail.

  • Can you send to Optical phone?

 

Fax to Optical phone can be sent basically.

However, due to the characteristics of the telephone line used, FAX communication may become unstable and communication errors may occur. Please note.

  • Can I receive faxes?

This service is dedicated to fax transmission and cannot receive faxes.

 

  • Is there a limit to the number of faxes that can be sent at once?

 

The maximum number of faxes that can be sent is five.

  • What are the points necessary for fax transmission?

 

Fax transmission is 50 points for 1 sheet transmission and transmission time of 60 seconds.

   50 points up to 60 seconds

 100 points from 60 seconds to 120 seconds

 150 points from 120 to 180 seconds

Thereafter, 50 points are added every 60 seconds.

On the app screen, 50 points per transmission is a guide point for convenience.

  • Can I send faxes to multiple destinations with a single transmission?

 

Fax transmission is limited to one location.

  • Can I send to a fax number such as toll-free numbers?

 

It does not support toll-free numbers.

This application uses the 050 number to send faxes, but there are number bands that cannot receive calls from 050 numbers.

 

  • Is there a limit on the size of the file to send?

 

The total capacity of the file is limited to 2MB.

 

  • Can I send a fax with a mix of photos and PDFs?

 

can not.

It will be transmitted for each image, image selection and PDF selection in the photo.

 

 

  • Is it possible to send overseas?

 

It is possible to send faxes to major countries * around the world.

When sending a fax, it will be [country code + fax number].

* Please check the link below for countries where transmission is possible.

 

Available countries list

 

Blacklisted numbers for overseas fax transmission

Cannot be connected.

Also, please check again before sending because there are many digits error in the number.

 

  • Can I send color faxes?

 

It does not support sending color FAX.

Even if a color image is sent, it will be sent as a black and white binary fax.

 

  • Is there a monthly service charge?

 

There will be no charge other than the communication fee for sending.

 

  • What file formats can be sent?

 

This service supports PDF files and PNG and JEPG image files.

  • What are the supported file sizes?

 

Only A4 size is available.

 

  • How can I get points?

 

Points can be obtained from the following three types.

1. Purchase items with carrier payment (120/500 / 1,000 / 5,000 / 10,000 points)

2. Video viewing (2 points)

3. Click on banner ad (1 point)

 

  • Is it possible to return points?

 

Points cannot be returned for any reason.

 

  • Can I cancel my membership?

 

Yes, you can unsubscribe from the app settings screen. Please note that all point information will be deleted after withdrawal.

 
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